As a project management and tracking tool, having the ability to manipulate dates in Jira is critical to the correct operation of the application, and smart values in automation rules give us a lot of flexibility in how we can use and manipulate dates and times in rules.
Ahh it's a select field. Try this: { {issue.Site.value}} If that doesn't work, try it with the custom field ID (customfield_100xx) If you need to find it, It'll show at the end of the URL when you go into the config screen for the Site field. Like • Jordan Cohen likes this.
This is a Base64 encoded value for the actual service ID, which you can access from the Services schema with a Service Object insight custom field: Automation doesn't support decoding Base64 values. So you can't look up objects in Insight Services schema based on the Service ID. As a workaround, you can use { {issue.affectedServices.name}}. Select Create custom field in the top-right corner. Choose Select List (cascading), and then select Next. Name your field, and add a description if desired. Select Create. You’ll be taken to the Screens page. Check the box next to Jira Service Management Screen, and any other screens where you want this field to appear. KOcFUZ.jira service management smart values
